This Cancellation Policy describes how Allwyn Mac Services LLC(“AMS”) handles cancellations, rescheduling, and refunds for professional and managed services.

1. Service Engagement and Scheduling

Service begins upon execution of an Order or written confirmation of scope and any required deposit. Once a project start date or on-site window is scheduled, engineering time and materials are allocated.

2. Cancellation Windows

Client may cancel within 48 hours of confirmation and before work begins without penalty.
After 48 hours or once work has begun, AMS may invoice for time and materials incurred.
For managed or subscription services, 30 days’ written notice is required to cancel at period end.

3. Rescheduling

Rescheduling with less than 48 hours’ notice may incur a fee to recover allocated engineering time or third-party costs. AMS will use commercially reasonable efforts to accommodate new dates.

4. Refunds

Eligible refunds will be processed within 7–10 business days to the original payment method. Non-refundable expenses include completed engineering work, custom software efforts, third-party licenses, or hardware procurement already executed on the Client’s behalf.

5. Force Majeure

AMS is not liable for delays or cancellations due to causes beyond its reasonable control (including natural disasters, labor disputes, utility failures, cyber incidents, or vendor outages). Affected milestones will be adjusted accordingly.

6. Disputes and Governing Law

This Policy is governed by the laws of the State of Illinois and applicable U.S. federal laws. Any dispute shall be brought exclusively in the state or federal courts located in Cook County, Illinois.

Last updated: August 28, 2026