Allwyn Mac Services LLC (“AMS,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the United States (with primary applicability in Illinois). Where applicable, we also reference international standards as part of a hybrid compliance approach.

1. Information We Collect

Contact data (name, email address, phone number, company, role).
Service data (tickets, configuration details, logs necessary to provide services).
Technical data (IP address, device/browser information, usage analytics).
Payment and billing data processed via secure third-party processors.

2. How We Use Information

To deliver, operate, secure, and improve our services and website.
To respond to requests, provide support, and manage accounts.
To perform analytics, testing, troubleshooting, and security monitoring.
To comply with legal obligations and enforce our agreements.

3. Legal Bases (Hybrid Considerations)

In the U.S., we process data consistent with contractual necessity, legitimate business interests, and legal compliance. Where international standards are relevant (e.g., GDPR for certain clients), processing may rely on consent, contract performance, legitimate interests, or legal obligations as appropriate and documented in the applicable Order.

4. Sharing and Disclosure

Service providers under contract who assist with hosting, support, billing, or analytics.
Law enforcement or regulators where required by law or valid legal process.
Business transfers (mergers, acquisitions) subject to continued protection of personal data.

5. Data Security

AMS uses industry-standard technical and organizational measures such as encryption in transit, network segmentation, access controls, and least-privilege principles. No system is perfectly secure; we continuously improve our safeguards.

6. Data Retention

We retain personal data no longer than necessary for the purposes described or as required by law, contract, or legitimate business needs. Retention periods may be defined in an Order or policy.

7. Your Choices and Rights

Update or correct contact details by emailing us or via your account representative.
Opt out of non-essential communications by using unsubscribe mechanisms provided.
Request access, deletion, or restrictions where applicable under law or contract.

8. Cookies and Similar Technologies

We may use cookies and similar technologies for performance, analytics, and security. You can manage cookies at the browser level; some features may not function if cookies are disabled.

9. International Data Transfers (Hybrid)

Primary processing occurs in the United States. If international transfers are required, AMS will use appropriate safeguards (e.g., standard contractual clauses) as documented in the relevant Order.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided us information, contact us to request deletion.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this site with an updated “Last Updated” date.

12. Contact

For general privacy inquiries, contact [email protected].

Data Protection Contact

For privacy-related concerns, you may also contact our Data Protection Contact at [email protected].

Last updated: August 28, 2026